SalesLogix Customer Service, an integrated component of the 6.2 CRM Suite, incorporates customer tracking, scheduling, issue resolution, and reporting features. Service Ticket management tracks ticket ID and status items, schedules follow-up activities, and records correspondence history. Tickets can be automatically assigned based on region or employee expertise
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Price: Starts at $795 per user for Standard CRM. Best Software: (866) 308-2378.