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Practice Management: Firing D-level clients: Everybody wins

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Management consultant and author Peter Drucker once observed, "We will never achieve our best potential if we are not willing to abandon old things ... clients, processes, policies, products and services, employees. We can't do great new things when the bad old things take up all our attention and resources." Abandoning "the bad old things" - in our case, D-level clients - is not something that comes easily to many in our profession, but I believe it's one of the most important things we can do to build our firms.

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