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Practice Profile: Making a Connection

Padgett Stratemann builds a new way to stay in touch with staff

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John Wright, managing partner of San Antonio-based Padgett Stratemann, first learned there was a glitch in the firm's lines of communication while conducting annual employee assessments. "We consistently found that one of our weakest areas was communication," he said, explaining that lack of communication was a recurring theme in employee feedback. "The difficulty with communication is that the people being communicated to always assume that there was more to be communicated." This is generally the case when people miss a meeting due to other obligations, he explained.

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