Wednesday, November 17, 2010
9:25 AM - 10:15 AM
Track: Practice Management View Track
ARE YOU SELLING SERVICES OR PASSION? (1 CPE)
- It's not enough to say you love your clients, the question is how does your affection manifest itself in your client service strategy?
- Most firms are so blinded by their "service centric" approach to client service they miss out on opportunities to take client relationships to a higher level
- Learn to avoid behavior that kills client loyalty and develop skills that strengthen it