Download
Brochure

Travel/Venue Information

Wednesday, November 17, 2010

9:25 AM - 10:15 AM
Track: Practice Management View Track

ARE YOU SELLING SERVICES OR PASSION? (1 CPE)

Edi Osborne, CSPM, CPBA, CPVA, Trimetrix CEO, Mentor, MENTOR PLUS

  • It's not enough to say you love your clients, the question is how does your affection manifest itself in your client service strategy?
  • Most firms are so blinded by their "service centric" approach to client service they miss out on opportunities to take client relationships to a higher level
  • Learn to avoid behavior that kills client loyalty and develop skills that strengthen it…

>> Submit a question to this session's speakers

>> Return to Agenda