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Thursday, November 18, 2010

9:10 AM - 10:00 AM
Track: Practice Management View Track

THE CLIENT VULNERABILITY MATRIX - WHERE DO YOUR CLIENTS FALL? (1 CPE)

Lee. H. Eisenstaedt Founding Partner, L. HARRIS PARTNERS, LLC

  • Understand the three types of clients -- Loyals, Neutrals, and Vulnerables
  • Detecting how vulnerable you are to losing a client to the advances of a competitor
  • Strategies and tactics for turning all your clients into Loyals…

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