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Thursday, November 18, 2010

2:40 PM - 3:30 PM

GENERATING REVENUE BY DELIGHTING YOUR CLIENTS (1 CPE)

Brian Andrews Vice President, Customer Experience & Business Excellence for Accounting Professionals Division (APD), INTUIT
Steve Blundell CPA, CITP Senior Manager Vendor Partner Relations & Customer Advocate for Accounting Professional Division (APD), INTUIT

•Powerful new industry-tested methodology used to identify and measure the delight of your clients •Identifying when clients are not delighted •Metric to measure the success of your activites in creating promoters in your client base.

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