Thursday, October 27, 2011
THE FIRM OF THE FUTURE
We are moving from a product and services led economy to an experiential and knowledge-based economy. In this new economy customers are in the center of the entire process. Tom Miller, Sage’s vp of channel management at Sage, will share with you why the customer experience is a critical element of technology selection and what SMBs are looking for from a technology and business management perspective today.
• Discuss why the customer experience matters
• Describe what SMBs are looking for today
• Learn how you can position your firm as a knowledge provider and not a service provider