Q&A with Rufus Lohmueller, CEO
360 Cloud Solutions focuses on improving businesses performance through the strategic implementation of cloud-based business software. They have been a 5-Star NetSuite Solution Provider since 2002, have received multiple awards and were one of the first to sign-up as a partner. Their strategy and expertise is what sets them apart. With a team of NetSuite Certified ERP Consultants, NetSuite Certified Developers and NetSuite Certified Administrators, they are able to help the fastest growing companies successfully leverage NetSuite. This team also developed an on-platform contract billing management solution to help their clients and other NetSuite users manage recurring billing.
What qualifies 360 Cloud Solutions as the NetSuite VAR of the month?
Experience and strategy are what businesses need and that’s what has helped us continuously rank as a top NetSuite Partner. From discovery through to supporting the client throughout their growth, we are engaged. Most of our team has achieved Certification from NetSuite’s rigorous Certification Program, further validating our expertise in top-notch support and best practices. Throughout the 14+ years of being a NetSuite Solution Provider, we have customized and led hundreds of NetSuite implementations facilitating drastic growth for our clients’ businesses. We are passionate about NetSuite and represent it exclusively.
What makes you successful?
We were early adopters on the NetSuite Platform because we believed in it and ever since, NetSuite has been the leading cloud ERP. Our experience in looking at businesses and finding ways to make them faster, more nimble and grow has helped us become trusted advisors at our clients’. Selling and supporting NetSuite is a subscription business model, therefore we have invested heavily in Client Nurturing and view our client relationships with great respect. Customer satisfaction is utmost and we provide this with experienced consultants who take the time to meet with clients in-person with local support, combined with modern remote support for high quality, efficient services delivery.
How are you growing your firm? How do you plan to continue to grow?
Our progression has been steady, and we were listed on the Inc. 5000 list multiple times in recent years. We have built a reputation of quality, resulting in high client retention and new client activity. Being in the NetSuite ecosystem for 14 years, we have a high percentage of clients that personally refer us to others. We also believe growth is fostered by a consistent top-notch team, attracting the best talent by placing a strong focus on work/life balance with very generous PTO, flexible approach to the work environment and bonus opportunities.
What opportunities do you see in the market?
Consumers and businesses alike will continue to see more products and services being offered as a subscription. Another phenomenon we are seeing is the need for automation. Clients want to automate all business processes from a general scale to very particular processes. An example is the contract billing module we built, which many clients use to automate thousands of invoices and payments per month. As NetSuite continues to grow and expand, we will have exposure to broader markets. Meeting requirements for customizations, development and integrations will always be appreciated from clients. As a NetSuite Partner, our opportunities are endless!