Epicor Software Corp. introduced its new System Backup & Recovery offering which is designed to help users ensure their Epicor systems are readily available in case of major system issues or disaster.
Epicor System Backup & Recovery customers pay a minimal set-up fee and a monthly fee based on the number of Epicor users. Additional fees are assessed only in the event that a customer needs the failover system brought on-line.
The solution is available to Epicor ERP, Epicor Vantage, or Epicor Vista customers running Microsoft SQL Server.
The Epicor System Backup & Recovery system stores all software and data in a secure off-site Tier III data center. The turnkey offering encompasses installation, configuration, monitoring and emergency response.
A copy of the customer's Epicor ERP version is stored on-line and a software agent is installed on their Epicor ERP server. A secure connection is then made between the customer's server and the Epicor enterprise-class data center to support data backup and failover.
On a continuous basis, data from the customer's on-premise Epicor ERP database is backed up in real-time to the Epicor data center and monitored 24/7.
In the event a customer needs the failover system brought on-line, Epicor provides access to the system and critical data within two to four hours, depending on number of users and other various factors.
"Any amount of downtime can be severely damaging to a business' bottom line and its reputation," said Malcolm Fox, vice president, product marketing at Epicor. "When a businesses' ERP system goes down, or in the event of a disaster, data and productivity must be restored as quickly as possible. Where every second counts, the Epicor System Backup and Recovery solution provides a turnkey solution to support business continuity."