Bill Heffernan, MS, CEAP, is co-founder of Chicago-based ERS, a national provider of integrated Employee\/Member Assistance Programs (EAP\/MAP), comprehensive training and consultation services, work\/life services and drug-free workplace policy development. ERS provides services to client companies ranging in size from 10 to 25,000 employees, and spanning industries including health care, insurance, real estate, legal services, financial services, municipal government, manufacturing, transportation, construction and labor unions. (www.ers-eap.com)
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