Jim Scully is Leapgen’s HR Delivery Transformation practice leader. He has spent the last 22 years in the field of HR service delivery, both as a consultant and corporate practitioner. Scully’s primary focus is designing and implementing HR service delivery models that achieve business results through technology-enabled process excellence. Scully was the founder of the HR Shared Services Institute (HRSSI); the services of which are now a part of Leapgen. This post originally ran on Leapgen’s blog page.