Making technology pay

Here's the thing about people who work in technology departments: They like technology. Some of them even love it - which means that they often lose sight of its real purpose in the business environment, which is to provide value. To help them keep that firmly in mind, and to help the chief executives and managers who often have to separate recommendations for tech that is merely cool from those for tech that is actually useful, there's In Search of Business Value: Ensuring a Return on Your Technology Investment.

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