Washington (Nov. 4, 2003) -- While performance measures of the Internal Revenue Service rose during the 2003 filing season when compared to the prior year, ample opportunities remain for improvement, according to a report by the General Accounting Office.
The report from the investigative arm of Congress found that the IRS improved in several key-filing areas during the 2003 filing season: • Processed returns and issued refunds more accurately and timely. • Provided significantly more accessible telephone service. • Provided greater tax law assistance at walk-in sites. • More user-friendly Web site.
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