FAO Research Inc., which focuses on the finance and accounting outsourcing market, announced the publication of its annual report profiling and analyzing the businesses of all full-service outsourcing providers.
IBM and Accenture topped the research company’s rankings of distinguished outsourcers in a market that FAO Research sees as immature compared to other business process areas. The study compiles direct information from the 14 largest FAO service providers worldwide -- Accenture, ACS, Capgemini, EDS, ExlService, Genpact, Hewlett-Packard, IBM, OPI, Infosys BPO, TCS, Wipro, WNS and Xansa – and, in combination with input from lawyers and consultants, analyzes each firm’s distinct capabilities, overall success in 2006, current challenges and growth potential in the market. The report is the first of 17 studies to be published by FAO Research this year. Among the trends in service provider activity it cites are:
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