Washington (May 17, 2002) -- The Internal Revenue Service has gained recognition for its ongoing improvement efforts as the Federal Performance Project gave the agency an overall grade of B minus, up from a C average in 1999.The Federal Performance Project seeks to provide an independent management assessment of federal agencies. The program is a collaboration between Government Executive magazine and George Washington University’s public administration department. It is funded by the Pew Charitable Trusts.
"The Federal Performance Project score is just the latest indication of the change underway at the agency. Public opinion surveys also indicate improvements in the way people view the IRS," said Charles O. Rossotti, IRS Commissioner. "We certainly are not satisfied with a B minus, but the trend is in the right direction."
Since the IRS began its reorganization efforts, the Roper Starch surveys have shown public approval on the upswing for the past three years. And, the University of Michigan’s American Customer Satisfaction Index recently showed the IRS had the largest favorable gain of the 30 agencies surveyed.
-- Electronic Accountant Newswire staff
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