Stamford, Conn. (Jan. 6, 2003) -- Technology industry analysts Meta Group predicts that customer relationship software sales should increase briskly over the next two years after being sidetracked by customer fears.
"Clients that have deferred CRM evolution in 2001 and 2002 will be more inclined to move ahead, resulting in CRM services growth of 5-6 percent in 2003 and 8-10 percent in 2004/05," Meta says in its "MetaSpectrum" report, covering the CRM consulting services market.
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