Q&A with Ron Rand, President & CEO
Technology for Business Success
Established in 2003, Rand Group combines the business acumen of seasoned professionals – back office to front office and all disciplines in between. Based in Texas, Rand Group delivers overall business improvement and business management software solutions that drive real business results throughout the US & Canada. Rand Group works directly with companies offering cloud implementation and support services to mid-sized businesses across North America and Canada. With additional specialization in energy, manufacturing & distribution, construction & engineering, and, professional services, Rand Group provides pragmatic solutions to operational problems, improving revenues, and delivering bottom line results.
What qualifies your company as the VAR of the month?
We believe the heavy investment Rand Group has made in its commitment to NetSuite and Midmarket Cloud brings a culture of professional and proven methodology to the NetSuite ecosystem. Built for growth and proven to scale the past 14 years, our proprietary methodology provides professionally managed engagements delivering projects on target and exactly what the client signed up for. One of Rand Group’s key competitive advantages is its matrix of talented and accomplished individuals. Our knowledge base is unmatched. We are experts in the business management industry with the experience, training and professional qualifications to deliver world-class results with accuracy and efficiency. Every engagement with Rand Group starts with a careful planning process and culminates in the delivery of a successful, on-time and on-budget project. We follow our proprietary, proven methodology which ensures we remain on target, professionally manage change, and deliver to our clients exactly what they signed up for.
What makes your company successful?
At Rand Group, we instill a culture of success through companywide dedication to treat each client with the utmost attention and respect; enjoying a 100% client Go-Live project success rate, 95% client retention rate and 100% Highly Recommended Net Promoter target, Rand Group holds true to its service delivery promises. At the end of the day, it’s about the clients. We don’t consider a project a success unless the client feels it was proposed, managed and delivered effectively. What’s more, we don’t participate in projects that simply end when the engagement does; we participate in projects that deliver transformative business value. We’re proactive and are always looking to identify new ways to our help do better.
How are you growing your firm? How do you plan to continue to grow?
Traditionally, we have continued to grow year-over-year almost entirely organically through both client referral and our service differentiating Digital Marketing Agency services. As a firm, we use a proven methodology that has distinguished us and is instrumental to our continued growth. We added NetSuite to our offerings due to client demand for Cloud ERP. Well positioned as a global leader in Worldwide SaaS and Cloud enabled Midmarket ERP Applications, NetSuite is our model for growing a Unified Cloud Business Management Service practice so we’re extremely excited about it – both for Rand Group and as an ecosystem for expanded services. We want to continue to stay competitive and grow and as a solutions provider, which includes offering our clients a continued breadth of software and service offerings, such as providing expertise in Cloud services and BI, industry specialization including Distribution, Professional Services, Oil & Gas and a connected customer experience through B2B ERP, Commerce & Digital services.
What opportunities do you see in the market?
At our firm, we see that the cloud is going to continue to grow in platform preference, as we respond to more clients requesting cloud solutions. ERP Software will continue to become more optimized with accelerated Best Practice solutions like NetSuite SuiteSuccess and platform expansion with packaged IP through channels such as SuiteApps. We see the opportunity to partner with NetSuite, as the leader among B2B Commerce Suite for Midsized organizations, to expand our service practice opportunities through connected customer Commerce & Digital Optimization. Overall, as a firm, we want to continue to anticipate client needs by continuing to treat each client with utmost attention and respect and expand our offerings, like we have with NetSuite. We’re eager to see where NetSuite takes us.
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