San Mateo, Calif. (Oct. 10, 2003) -- A year after being jilted by Microsoft Business Solutions, high-end customer relationship management software vendor Siebel Systems has tightened its alliance with IBM Corp. by co-launching an Internet-based CRM program.

The companies call their "Siebel CRM OnDemand "offering, an "enterprise-class CRM" that's "fast, easy and affordable" with a monthly subscription price of $70 per user. The program, available at, is being sold by IBM's sales force dedicated to the small and midsized market and by Siebel's sales organization.

Late last year, Microsoft dropped an arrangement under which it authorized resellers of its Great Plains accounting products to handle Seibel's "Mid-Market" CRM. That switch, according to Accounting Technology magazine, has meant those resellers had to get authorized by Siebel.In 1999, IBM and Siebel agreed to jointly market Siebel's desktop PC CRM applications and deliver out-of-the-box integration between those applications and IBM's DB2 database.

A Siebel executive, quoted in the upcoming Nov. 3 - Nov. 21 edition of Accounting Today, said he expects Siebel CRM OnDemand to be particularly attractive to small and midsize businesses and to subsidiaries of larger businesses.

-- John M. Covaleski

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