New York (Nov. 27, 2002) -- More than half of a representative sampling of minority business owners are using the latest technology to help run their operations, but many others avoid it for fear of de-personalizing their services, a study has found.

The study, funded by Merrill Lynch and conducted by the Community Development Technologies Center, found that many small business owners -- particularly retailers -- avoid new technologies because they are not familiar with it and think it might interfere with the personal service they provide to customers.

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