Culture we see it, we feel it, and yet its really hard to describe. What we do know is that its very important. Culture is comprised of a firms core values, which evolve from ethics, employee and client relations, professional development, client services, and life-work balance, to name a few. Culture dictates how the outside world sees and feels about your firmand what makes people decide if they want to do business with you.
One of my favorite companies, Zappos, has created an awesome culture. At the core, the companys success is stellar customer service. Its true I love shoes, but my choice for purchasing shoes from Zappos is because of the culture theyve created. In fact, I love it so much, I wanted to find out more about the company see what I can pick up and apply to my own firm. So, I arranged a visit, and you are invited.
On November 16, the day before our presentation at Accounting Todays Growth and Profitably Summit in Las Vegas, my co-presenter, Jason M. Blumer, and I are hosting a behind-the-scenes tour at Zappos corporate headquarters, followed by a happy hour. We would love for you to join us. You can get more information and/or sign up at www.thriveal.com.
I also encourage you to attend our presentation, You Got Your Dads Firm, Now What? We will focus on how we transformed our family firms into technologically advanced, next-generation businesses, and how it has lead to extreme growth and profitability. We have a lot to share with you, but be assured that at the core of our success is a positive culture!
Jody L. Padar, CPA, MST, is a Certified Public Accountant experienced with Complex Federal & State Income Tax Compliance for Business & Individuals. Jody is an adjunct professor at Oakton Community College, where she teaches Taxation and QuickBooks Courses. She is part of Intuit Trainer Writer Network and speaks nationally on various Technologies and Taxation. Reach her at email@example.com.
Creating a positive culturethe key to successful firms
September 13, 2010
Im in the process of rebranding my firmtransitioning from James J. Matousek, CPA, Ltd to New Vision CPA Group. Matousek is hard to say and even harder to spell, so its never been marketing friendly. It was time for a change. And even though Matousek is my maiden name and still represents our family firm, I had to separate my long-time, nostalgic connection to the name and realize that re-branding was a necessity. After all, a brand is so much more than just a name. A firms brand is created based on its broad culture good or bad.