Bill Price

Bill Price is a Partner with Antuit (Big Data) leading its global customer experience and customer service advanced analytics program and President of Driva Solutions which has worked with over 150 clients to forge the balance between cost controls and greater customer loyalty; Driva Solutions is also a strategic partner of JD Power & Associates.Bill co-founded the 9-country LimeBridge Global Alliance; chairs the 40-company Global Operations Council; teaches at the University of Washington and Stanford MBA programs; and is the lead author of The Best Service is No Service: Liberating Your Customers From Customer Service, Keep Them Happy, and Control Costs (Wiley 2008)and Your Customer Rules!� Delivering the Me2B Experiences That Today’s Customers Demand (Wiley 2015).Bill served as Amazon.com’s first WW VP of Customer Service and before that held senior positions at MCI, ACP, and McKinsey.� He was named “Call Center Pioneer” in 1997 in its inaugural year.He Bill graduated from Dartmouth (BA) and Stanford (MBA), and lives in Bellevue WA.