Client retention

Many services can be marketed to new clients as well as to existing clients. Once you begin adding services to your clients, more develop.

Clients will want to use you when you become their trusted advisor and they think of calling you before they do anything that might impact their business, financial security or growth.

Often enough, creating capacity isn't about hiring people.

Accounting firm leaders need to take the lead in welcoming new clients.

How many of the three As would your clients say you possess?

Delaying a payment or not paying an invoice are ways for a client to give voice to a problem with your services without causing an immediate confrontation.

Any business that lets past due accounts receivable accumulate is not being managed well.

Your competitors of the future are probably not who you think they are.

Don't underestimate the power of sending something that's tangible in this digital age — something that someone can hold and touch.

It's time to put the cat in the cage.

Get to know your best clients again.

Sometimes a straightforward "We appreciate you" is more powerful than a bouquet of flowers or a thank-you card.

A partner emeritus brought a client base that included some of the top Broadway theaters when she and her husband merged with the firm.

Can you run a profitable firm charging clients less than $200 per month?

Your firm aligns closer to your vision when you focus on your clients.

If you want to charge concierge-level fees for your service, then you must provide concierge-level access.

Brian Hall, author of "Your Website Sucks," discusses how accounting firms can optimize their websites to generate leads.

The spending slice for honest taxpayers; crypto and filing goofs; God is your AI; and other highlights from our favorite tax bloggers.

How often are you asking your clients about what they care about most: their kids, their grandkids or their pets?