Client retention

Accounting firm leaders need to take the lead in welcoming new clients.

How many of the three As would your clients say you possess?

Delaying a payment or not paying an invoice are ways for a client to give voice to a problem with your services without causing an immediate confrontation.

Any business that lets past due accounts receivable accumulate is not being managed well.

Your competitors of the future are probably not who you think they are.

Don't underestimate the power of sending something that's tangible in this digital age — something that someone can hold and touch.

It's time to put the cat in the cage.

Get to know your best clients again.

Sometimes a straightforward "We appreciate you" is more powerful than a bouquet of flowers or a thank-you card.

A partner emeritus brought a client base that included some of the top Broadway theaters when she and her husband merged with the firm.