Major vendors often brag about the way they use input from software users to improve their software. But sometimes, it doesn't seem that way.

We're not talking about the end of the earth, but as we await the new Microsoft operating system, formerly code-named Longhorn, now formally called Vista -- it's always a question of whether the new system will be simpler, or will it make life harder? And what is simple, anyway? Simpler is in the mind of the beholder. But it's puzzling that some things that seem easy to accomplish, aren't fixed.

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