Offering your staff rewards can help keep them on board, but you can't just throw money and trophies at them - that can reek of both desperation and insincerity. Your first task is to establish a set of criteria, so staff understand why they are being rewarded.Some possible criteria are:

* Productivity (however measured);

* Customer service;

* Superior performance (for both effort and achievement, usually on a specific project);

* Length of service (usually on anniversaries); and,

* Attendance (say, six months or a year without an absence).

Next issue: Now that you've set the rules, it's time to set the rewards.

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