Managers trump firms when it comes to the attraction and retention of people. Are your partners acting as managers?According to Marcus Buckingham and Curt Coffman in their book, First, Break All the Rules, employees leave managers, not companies. I believe the same is true for CPA firms. Employees leave partner/managers, not the firm.

Buckingham and Coffman have spent 20 years with the Gallup organization researching the core characteristics of great managers and great workplaces. The research applies equally to professional service companies, and especially to CPA firms and the current issues surrounding the attraction and retention of people.

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