Silos and turf warsWhile we agree with author Patrick Lencioni that internecine conflict - one department or business unit against another - can cripple a company, we always thought that the solution was to establish dominance by having a knife fight out by the loading dock. Apparently, it isn't: The best way to eradicate bitterly antagonistic silos in a firm, according to Lencioni's business fable, Silos, Politics and Turf Wars, is to give all employees an overriding "thematic goal" to unite them, and break down some of the barriers that different units throw up.

This goal resembles the "firm vision" that many professional services firms aim to create, and Lencioni offers some specific, useful strategies for making it a reality. We just wish that we had read this before killing all those people.

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