For Newport News, Va.-based CPA firm Carmines, Robbins and Co., installing a document management system took care of four problems at once: a significant reduction in the amount of room needed for client files; a secure loss-prevention system for files; a savings of roughly $6,000 in costs associated with paper products and accessories such as printer ink; and retaining one of their most prized accountants, even after she moved to Alaska."As long we can gain a secure connection, employees can be anywhere in the world and still work for me," said Rob Carmines, a partner at the firm. "Next we're moving to get a Net portal. For clients it can be a real godsend."

Document management systems providers saw a dramatic increase in adoption last year for their products. Not only was adoption up, but the education of consumers on document management systems rose as well. The type of calls that providers received shifted from asking what DMS were, to how to better utilize those systems.

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