Deloitte Digital and Salesforce.com announced they will be teaming up to create a digital business practice connecting employees, customers and alliances via the Salesforce1 Community Cloud.
As part of the relationship, Deloitte Digital will advise clients on how to establish a dynamic community using social, digital and industry acumen to extend the value of the CRM software provider’s online community.
"Salesforce1 Community Cloud helps our clients take the value of CRM and turns it toward the external enterprise customers, companies and citizens," stated Andy Main, principal and the national leader of Deloitte Digital U.S. "Across multiple industries, Salesforce1 Community Cloud is a high-quality solution to drive digital engagement."
Using domain experience in the public sector, healthcare, retail and other customer experience-management industries, Deloitte Digital will work to advance management across government-to-citizen, business-to-business and business-to-consumer channels.
"Deloitte Digital understands just how strategic the Community Cloud and the connected enterprise are," stated Nasi Jazayeri, general manager, Salesforce1 Community Cloud. "Their combination of industry and business domain skilled technology leaders and creative specialists is a differentiating capability in the marketplace and will help our clients build healthy, thriving online communities. Deloitte Digital's practice is acknowledged by industry analysts and Salesforce.com for its leadership. With over 4,000 professionals globally, Deloitte Digital will provide the scale and industry depth required to support The Community Cloud and help clients build effective online communities."
Deloitte Digital also plans to help clients in their efforts to improve customer experience, increase productivity and drive efficiency across an organization with communities, working with them to increase engagement in social and mobile channels. Through their efforts, they have also identified the potential for cloud-based communities in other functions.
"Our clients are seeking technologies to help provide better user experience associated with HR service delivery,” stated Marc Solow, principal at Deloitte Consulting and leader of Deloitte's HR Shared Services Consulting Practice. “We are building industry-leading solutions based on Salesforce1's Community Cloud, Service Cloud and Platform for our HR clients.”
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