Accounting firms often make a fundamental mistake when it comes to bringing on new staff, according to consultant Jennifer Katrulya: They hire when they’re swamped.

“Staffing can be one of the most painful and challenging aspects of any firm or business,” Katrulya said in a session on building a strong team at Scaling New Heights, a conference for QuickBooks ProAdvisors and Intuit Solution Providers held in Orlando, Fla., June 23-26. “The biggest mistake we see firms make is growing based on the amount of work you have, as opposed to creating a proper hierarchical structure built around positions and organization ladders.”

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