The concept of the paperless office was first introduced as a futuristic vision at Business Week in 1975, and 30 years later, its realization remains elusive.Although the evolution to a paperless office has been slower than predicted, there has been recent momentum fueled by the development of electronic tools with specific functionalities that drive productivity. The introduction of these products has created some confusion about the roles that each plays, and has raised questions about how best to integrate these tools. This article offers a glimpse at two emerging products - document management systems and automated workflow applications - each critical to the implementation of the "less-paper" office.
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