You're at work and hear what you think is your phone. You pick up the receiver, but all you hear is a dial tone. Puzzled, you pick up your cell phone, and the only things on the display screen are the date and time. Then you notice that a message has popped up on your computer screen saying "Mom."You quickly plug your headset into the computer and click on the incoming call.

The above scenario describes a new softphone user with Voice over Internet Protocol adjusting to the newest in telephony technology.

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