Intuit.com and some of its major Web sites, including QuickBooks Online, Intuit Online Payroll, Quicken and QuickBase, are back online after a power outage shut them down on Tuesday.
Intuit said it had restored service to the customer Web sites affected by this weeks outage following work that continued throughout the night. The company said that, in some isolated cases, customers may need to refresh their browsers to connect to its sites.
Were carefully monitoring the sites and the applications that support them to ensure we provide the services that customers expect, and theyre performing well at this time, said Intuit chief information officer Ginny Lee. Were deeply sorry for the disruption to businesses and consumers and appreciate their patience as we worked to resolve this problem. With service restored, its our priority to work with those affected and resolve any issues caused by this outage.
The company claims the outage occurred during routine maintenance Tuesday night. An accidental power failure at that time affected Intuits primary and backup systems, taking a number of Intuit corporate Web sites and services offline.
Those unable to process direct deposit to create paychecks for Friday, June 18, were instructed to create manual paychecks. Those who made a deposit by Thursday were told the employees would not receive the deposits until Monday, June 21. Intuit said it would credit accounts of those who chose to use an overnight service for delivery.
Intuit president and chief executive Brad Smith apologized Wednesday on the companys blog for the outage, saying, There is simply no excuse for having such a negative impact on you.
Intuit has more than 300,000 customers using its online network of small-business applications and has been moving more of its products online as part of its Connected Services strategy. The company claims it found no evidence of foul play, but said the cause of the outage was still under investigation. Intuit did not believe there was any damage or loss of customer data.
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