The Internal Revenue Service posted an opening for the newly created position of deputy chief taxpayer experience officer on a federal jobs site Wednesday, and announced plans to offer jobs to thousands of contact representatives this summer.
The IRS said the person in the new position will be the principal advisor to the agency's chief taxpayer experience officer, who is principal advisor to the IRS commissioner and other key IRS officials on matters related to taxpayer experience. Last year, the service tapped Ken Corbin, the commissioner of its Wage and Investment Division, to fill the new role of chief taxpayer officer to improve the service's interactions with taxpayers (
The agency described the new job as a key part of improving taxpayer communication. “He or she will drive strategy for taxpayer interactions and lead IRS efforts to address changing taxpayer expectations and applying customer service best practices,” said an email from IRS spokespeople. “It will be challenging, rewarding and touch all aspects of the IRS, which has more interaction with the American people than any other federal agency. We encourage anyone interested to consult the
Separately, the IRS also announced plans Wednesday to hire over 4,000 contact representatives this summer at several offices around the country. The agency is trying to shore up its workforce amid complaints about processing delays and difficulty reaching representatives for help this past tax season. In March, it announced plans to hire 10,000 more employees over the course of the next year (
A contact representative offers administrative and technical assistance to individuals and businesses primarily over the phone, through written correspondence or in person. Full-time, bilingual (Spanish) positions are also available. No prior tax experience is required, according to the IRS. However, all employees must be U.S. citizens, pass an FBI fingerprint check and tax compliance verification, and meet the mandatory education, training and experience qualification requirements.
"The IRS continues to increase its workforce in 2022 to improve the taxpayer experience,” Corbin said in a statement. “We have a variety of jobs available all over the country. Contact representatives, among other things, deal directly with taxpayers by helping them with their tax obligations.”
Amid the tight labor market, the IRS noted that it offers competitive pay and benefits, on-the-job training, and opportunities for advancement. The pay range for the positions begin at a
The agency is hosting virtual information sharing events in June where it will explain the required qualifications and job duties for the position and give tips for navigating the application process. Participants will also hear from employees who will provide insights about the work they do day to day.
Register Friday, June 3, 12 p.m. ESTRegister Tuesday, June 7, 3 p.m. ESTRegister Friday, June 10, 6 p.m. ESTRegister Tuesday, June 14 12 p.m. ESTRegister Tuesday, June 21, 3 p.m. ESTRegister Friday, June 24, 6 p.m. EST
In-person events will be held mostly in June. They are open to the public and will be held in the following cities: Andover, Massachusetts; Atlanta; Philadelphia; Fresno and Oakland, California; Brookhaven, N.Y.; Cincinnati; Memphis, Tennessee; and Caguas, Puerto Rico. Registration can be found on the
Job seekers are asked to bring their resumé and two forms of identification (i.e., state driver’s license and/or state identification card, birth certificate, U.S. passport, military ID or Social Security card). Qualified applicants will receive tentative job offers at the in-person events. Preregistration is recommended and social distancing is required to attend the job fairs. In accordance with guidelines from the Centers for Disease Control and Prevention, face mask wear is optional for the job fair sites. For more information, visit
