The Taxpayer Advocate Service at the Internal Revenue Service is beginning to pilot test a way for taxpayers to engage in face-to-face teleconferences with case workers to help them deal with their tax problems, and the program may expand to audits as well.
National Taxpayer Advocate Nina Olson recommended that the Internal Revenue Service set up the technology to conduct “virtual face-to-face audits” with taxpayers as way to overcome persistent problems with the IRS’s correspondence examination process.
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