Over the past 10 years, technology has become more ubiquitous, as well as more complex.In accounting firms, the definition of technology is now "anything that plugs into the wall" - including telephone systems and copiers/scanners. Previously, these systems were part of the administrative budget. Today they are integrated with the network and should be managed by the IT department.

According to national statistics, firms everywhere are investing less in technology as a percentage of revenue than they were five years ago - even though the definition of technology has expanded. The breadth of knowledge required to support and integrate these systems has grown to the point where it's time for firms to assess the talent required and whether to employ professional IT personnel, outsource or settle on a combination of strategies.

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