At the death of TV host Johnny Carson, the thought occurred to me "Just how does someone last 30 years in a highly competitive business?"

The answer is great customer service. If you grew up with Carson and the "Hi-yoos" and "It was so cold that ..." you may have an inkling of what customer service means in the word of television comedy and talks shows. Here's a view of the unwritten rules that made Carson a good purveyor of the product of comedy and talk.

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