Last week I needed to make a call to an accountant about being interviewed for the January issue of Practical Accountant. I took out the business card that he gave me in the early part of the year to find his telephone number. Just below the number of his direct line was his Fax number and under that was his "Right Fax" number. I wasn't exactly sure what that was.

I called his direct line and got his assistant. She was extremely nice and efficient, saying she was aware of the importance of my deadline and would tell him to call back promptly.

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