In the last article on this topic, I shared the reasons why conflict can be a positive influence on your practice and provided you with important background information to help you identify your own "fallback" conflict management style (Sept. 20-Oct. 10, 2004, p. 22). In addition, I introduced you to six underlying reasons that conflict exists to better understand why conflict arises when it does.

In this concluding article, we'll explore a step-by-step conflict management methodology and review a sample scenario that will help you further develop or enhance your conflict management skills.

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