Microsoft unveiled Microsoft Dynamics CRM Version 3.0, its latest customer relationship management system. Version 3.0 is a full suite of marketing, sales and customer service offered in a Professional Edition or a Small Business Edition.Available now in English, CRM 3.0 will be available in French, German, Dutch and Russian on Jan. 1, 2006. Seventeen other international language editions will follow throughout the upcoming months.

Some highlights of the new release include: an event-driven workflow capability with extended real-time reporting and analytics features based on Excel and SQL Server Reporting Services; and a configurable platform built on Web Services.

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