Microsoft unveiled Microsoft Dynamics CRM Version 3.0, its latest customer relationship management system. Version 3.0 is a full suite of marketing, sales and customer service offered in a Professional Edition or a Small Business Edition.Available now in English, CRM 3.0 will be available in French, German, Dutch and Russian on Jan. 1, 2006. Seventeen other international language editions will follow throughout the upcoming months.
Some highlights of the new release include: an event-driven workflow capability with extended real-time reporting and analytics features based on Excel and SQL Server Reporting Services; and a configurable platform built on Web Services.
The full-suite Professional Edition can range from $622 to $880 per user and $1,244 to $1,761 per server. The full-suite Small Business Edition is priced between $440 and $499 per user and between $528 and $599 per server. All prices include a year of software assurance.
In related news, the technology conglomerate also has made available its Microsoft Dynamics SL 6.5 -- the former Microsoft Business Solutions-Solomon.
Available in Canada and the United States, the product will be available in Mexico and other countries by Jan. 31, 2006.
The version includes new bank reconciliation and purchase requisition modules; and expanded Windows SharePoint Services-based portal capabilities, including the ability to be deployed in an extranet environment for use with both customers and vendors. It also features user-specific scheduling of reports and processes within application server, and roughly 100 enhancements.
Pricing for the Purchase Requisition module is $1,050 with the licensing of Microsoft Dynamics SL Standard, or $1,500 with the Professional edition. Pricing for the Bank Reconciliation module is $350 with the licensing of Microsoft Dynamics SL Standard, or $500 with the Professional edition.
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