New York — Microsoft Business Solutions has introduced a set of tools, including customization and implementation guides, to allow resellers of its Retail Management System to better serve small and midsized independent retailers.

The new Implementation Guide covers planning, installation of hardware and software, pre-deployment testing, customer training, and operating tasks for the installation and support of Microsoft Retail Management System. MS/RMS, an automated point-of-sale system for customer tracking and inventory management, works with a wide range of off-the-shelf accounting (QuickBooks, Peachtree and MYOB, among others) and mid-range accounting packages.

A new Customization Guide also identifies areas within MS/RMS that can be customized, and those that are available for integration with other Microsoft and third-party applications. New Web-based courses, which take about an hour to complete, can be used either as refresher material or to prepare for the MS/RMS certification exam.

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