Nowadays, communications plays a larger role than ever in strengthening customer service, as well as bottom-line results, yet not every accountant has the right system to meet their needs.

In fact, many small firms and independent CPAs still depend on standard telephones with basic functionality that limits them to inbound/outbound calling. If mobility is required, wireless options are available, but may offer limited range. Voice mail may be restricted to an answering machine or a service with monthly subscription fees.

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