Even though I did a column on outsourcing last week, here's another one because I believe that CPA firms and their clients will increasingly turn to outsourcing in one way or another.
It was recently reported that McDonald's was looking into using remote call centers to take customer orders in an effort to improve service at its drive-thrus. McDonald's Chief Executive, Jim Skinner, was quoted at a presentation at the Bear Stearns Retail, Restaurants & Apparel Conference in New York. "If you're in L.A.... and you hear a person with a North Dakota accent taking your order, you'll know what we're up to," he reported.
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