Sage is putting its money where its corporate mouth is, and in a way that’s a departure from past practice.

In a Webcast discussion about results for the year ended Sept. 30, CEO Paul Walker said that company will give up one or two points of margin in the operations of  Sage Software, its North American subsidiary, during the current year, to invest better customer service and better customer connectivity. For Sage, that’s a bit like being willing to chop off a couple of toes.

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