When you mention "soft skills" training, many accountants roll their eyes and discount the importance of such efforts. This may appear to be a reasonable reaction, but is it good business? If you think for a moment, the answer is that it is not.

Your clients assume - in most cases correctly - that you have the technical skills required to perform your job duties, but members of your firm must continually prove that they have the soft skills necessary to continue the relationships with those same clients.

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