It's little wonder that in many accounting firms, time and billing is still one of the most critical applications, as well as the one most likely to be neglected. The reasons for this importance are underscored by the name of the application itself.While you might argue that it's the expertise of your staff and the product that you sell, the actuality is that what the client pays for is the time your staff spends on their behalf. Value billing is a great concept, but even after all these years of trying to move clients over to this method of billing, many clients still want to see how much effort, in the form of time, is being spent on their account.
Regardless of the rates and service levels that your staff provides to your clients, one great truism prevails - time is a non-renewable resource. Once it's spent or wasted, there's no getting it back.
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