Washington (Jan. 7, 2003) -- This year's National Taxpayer Advocate annual report to Congress identifies navigating the Internal Revenue Service as the No. 1 problem faced by both individuals and business owners.

"The Taxpayer Advocate Service must live up to its role as the independent conscience of the IRS with regards to systemic issues and providing assistance with specific case problems," said National Taxpayer Advocate Nina Olson. "The IRS has made significant progress on a number of fronts, however, the protection of taxpayer rights needs to remain paramount as the IRS continues to make improvements in the tax administration system."

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