He sees you when you’re sleeping. He knows when you’re awake. No, it’s not Santa. It’s the managing partner. That’s not as catchy as having Santa in the lyric. And it’s not just the managing partner—It’s managers of all kinds within tax and accounting firms who are gaining greater control over their employees through workflow software.

If managers can see who has what returns, how long they have had them and what kind of information is left open, then managers have a greater ability to produce quality, measure quantity and reward staff members, or not, for their work. This, of course, goes beyond tax because it affects all professional work in accounting firm that can be monitored and measured.

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