Keeping up with acronyms is hard for the non-technically oriented. But anybody in business needs to become familiar with VoIP—Voice over Internet Protocol.

What it is not, as some think, is free calls over the Internet. What it is, is something that will change telephone systems in both the way calls are handled and how telephone calls are priced. It probably will, as an AT&T spokesman said, replace the 125-year copper wire system that we’ve been using.

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