Recently, a managing partner shared with me his answer to the question, "When does turnover begin?" His reply was, "At the beginning."Duh! Why didn't I think of that? So, if employee turnover begins with the selection process, what steps can we take to improve it? There are many steps in the recruitment and selection process - and as they say, the devil is in the details. Here are some suggestions:

* Clearly define roles and responsibilities for each position in the firm, and develop competency tables for each.

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